The information below relates to the information that we keep on you if you are a patient of ours.
What data do we collect and where from?
We collect data directly from you including the following:
- full name
- address and postcode
- email address
- date of birth
- phone number/s
- details of your insurer/ organisation providing funding for your treatment
- details of your GP / consultant
We keep detailed records of our assessment and treatment of your condition.
We also collect information that you may voluntarily provide to us such as complaints, comments or praise about our service.
What do we use your data for?
Primarily we keep your data in order to provide you with a service to help you improve your health and wellbeing.
What is our legal basis for using your data?
Data protection law says that we have to tell you the legal basis that we rely on to process your personal data for the purposes that we have notified to you. We process your personal data for all of the purposes identified under What do we use your data for?
How long do we keep your data for?
Our professional obligations require that we store the data for a minimum of 7 years if you are an adult and for 25 years if you are a minor. Our insurers request that we keep records indefinitely so this is our policy. This is in case there is ever a query or problem regarding the service we provided to you.
Who do we share your data with?
- Your therapist has to share some elements of your personal data with trusted others in our organisation in order that we can provide our service. For example our admin team may type letters and our accounts team prepare invoices.
- We may need to share information about you with medical people who need to provide you with care or if we think you are at risk in any way we may need to contact your GP or doctor. We will always ask for your permission to do this and will give you a copy of the letter/ information we send.
- We are sometimes requested to provide letters and reports to referrers and do this with your express consent.
- We sometimes are asked to write to employers about your fitness to work. This would be done with your express consent
- We occasionally participate in publicity such as TV programmes and newspaper articles about our service or the benefit of physiotherapy or nutritional advice. We will always ask for your permission if we want to use your story as a case study Please note that you are entitled to say no.
What rights do you have?
You have rights under data protection law. If you are a legal guardian or have power of attorney for a vulnerable person or minor we will need to ask you for proof of this before we can respond to a request for access to that persons data
You also have a right to ask us to send you a copy of account data and all other personal data that we hold about you (subject to some exceptions). A request to exercise this right is called a “subject access request” and must be made in writing to our Data Protection Officer who is Nicola Hunter
You have a right to ask for your personal data to be erased. We can do this for information that we do not need to keep indefinitely.